Shipping, Customs Duties, and Returns Policy

Shipping: All orders are shipped for free via DHL, FedEx, or UPS with standard home delivery, typically taking 3-10 days depending on the delivery location.

Import Duties: Import and customs duties are charged by local authorities and are not included in your order total. These charges must be paid to the shipping companies or customs offices.

Returns: Returns are easy and free within 15 days of delivery for items that are defective, damaged in transit, or do not match the images. If you have changed your mind or the item does not fit your space, you are responsible for return shipping.

Return Shipping Costs:

• 3x5 Feet: US$30
• 4x6 Feet: US$40
• 5x8 Feet: US$50
• 6x9 Feet: US$60
• 8x10 Feet: US$150
• 9x12 Feet: US$200
• 10x14 and 12x15 Feet: Returns Not Accepted

To Receive a Full Refund:

All products must be returned in new, undamaged condition with original protective packaging.

We will provide a prepaid return label. To initiate a return, email us at info@handmadecarpets.com with your order number and
details. We will send you a return label for use at any FedEx or UPS location, or we can arrange a pickup.

Retain the return receipt from FedEx/UPS for your records. We will issue your refund once we receive the returned item.

Important: Returns must be initiated within 15 days of the original delivery date to be eligible for a full refund. For any questions about the
return process, please email us at info@handmadecarpets.com . We're always here to
assist.